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The “Spring Release” is STILL coming…

“Don’t bite off more than you can chew, because nobody looks attractive spitting it back out.” 

-Carroll Bryant

Sometimes running a software company feels a little bit like conducting an orchestra where every note that comes out is debatable in real-time. I should know because I’ve been doing it for over 5 years and it seems that just when my symphony is perfectly rehearsed, we find ourselves changing our tune.

Last March I announced an update that was coming out in the spring. It was at our very first user conference and the emotions were high. We were so far into development that I decided to break my number 1 rule: “Never tell users about a feature that is not in beta… and NEVER utter the words of a date that the said feature will be available to all users.”

But I broke that rule so hard.

I said that “This spring we’ll be rolling all of this out.” Which at the time felt like a totally conservative and reasonable thing to announce at ResponsiCon 2019. Why would I break my own rule? Well here’s a list of reasons:

  • I truly believed that the furthest we were away from launching the features at that time was 1.5 months… but I really believed 30 days was more realistic.
  • The features we have been working on are truly a dream that our users and I had been dreaming of for years.
  • We had previously announced that there would be no new features in 2019 as we re-built the system from the ground up… We were excited that we had discovered how to do an “incremental roll-out” and that the 1st roll out would be so neat.
  • It was our first user conference and I wanted to really treat everyone to the “Behind-the-Scenes” look at our laboratory. 

For those that are wondering… here’s a video of the announcement at ResponsiCon 2019: https://www.facebook.com/responsibid/videos/431728174237359

A high overview of the announcement of features coming was:

  • A new customer profile that allows for infinite bids and jobs related to a customer (all new architecture)
  • A new integrated “Call Screen” where searching happens, but lots more power and a “draft” mode for incomplete bids
  • New “sales rep-specific follow-up” as well as lots of other controls for follow-up
  • New action-list researching and reporting tool
  • New custom items for robust selling automation

So… now for the question I wanted to answer with this blog post: “Where’s the update? Spring has come and gone.”

The short answer: I bit off more than I could chew and we are going to have to revert back to my #1 rule: “Never tell users about a feature that is not in beta… and NEVER utter the words of a date that the said feature will be available to all users.”

It feels dirty, and slimy, and gross. I hate to do it. But I CAN tell you this:

  • The update is going to have much more in it than we originally thought… It necessarily grew in scope as we enhanced it.
  • The connections are a big part of the announcement. They have way more moving parts than we gave credit and they will all have to be rebuilt from them ground up, but it’s taking much more time than we had thought.
  • We refuse to corrupt your data. It has been tempting to roll out the update with missing parts, but each time we have found that it could result in messing up not just your ResponsiBid data, but also any software connected to the new version… and that would be devastating. We just can’t risk that.
  • We are working as hard and fast as we can. We are just as motivated now as we were at ResponsiCon, maybe even more… just because you can’t see our work, doesn’t mean we aren’t full-on sprinting.
  • We love ResponsiBidders. Everything we do is motivated by love for you all and while we recognize that perfection is the enemy to great, we also believe that broken is unacceptable. We will not launch broken software.

We are sorry. Integrity is what we built this business on, and while it does feel like we have lost trust through this whole thing, it has really come down to dealing with the reality of dates changing and how we are to best keep our integrity in tact with the facts of reality seemingly moving around each day.

We hope you’ll understand and bear with us as we continue to work on this update and retract a date for the time being. We will complete the project, and you will get the update plus lots more… but playing with dates at this point can only bring disappointment and we don’t want to do that.

We’ll keep working hard for you, that much we promise!

Happy ResponsiBidding,

Curt

date:  Jul 03, 2019 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Commercial Bids Release

Commercial Bidding Update Today marks a big day for ResponsiBidders! We just released a big update we are anxious to get in place for a fall release for production users. Would you like to watch a video about the update?

date:  Aug 09, 2016 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

New module styles released (legacy migration complete!)

Hi ResponsiBidders This weekend we are starting the process of converting all of your modules and past bids to our new exciting format! As of tomorrow you will always edit your pricing, proposal packages, and disclaimers inside of: Settings > Services Notice that you have more options to help you be even more flexible with […]

date:  May 19, 2016 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Google Calendar Integration

Spring 2016 Update! Our update that went out last night was a pretty big one and here’s the rundown: Google Calendar Integration – ResponsiBid will schedule jobs for you in Google calendar, make the notes you need, and listen for any changes to fix follow-up if you move the appointment. Faster servers – We upgraded […]

date:  Feb 25, 2016 comments:  1
by:  Curt Kempton category:  Blog, Updates Read More

ResponsiBid Fall Release 2015

What’s New in the ResponsiBid Fall Release for 2015? We’re really excited about the new update that we just rolled out to your account! In short:  We added 5 new modules. Christmas Lights Deck Cleaning Gutter Whitening Lawn Care and Maid Service ​​ What you’ll want to know: These modules are in a different place […]

date:  Dec 01, 2015 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

ResponsiBid Fall Beta Release

Fall update 11/24/15 We have been building 4 new modules for everyone to take advantage of, but not just that… we’ve simplified the way you interact with the modules. The 4 new modules are: Deck Cleaning Gutter Whitening Maid Service Lawn Care We are really excited to share these modules with you, but here’s the […]

date:  Nov 24, 2015 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

New ResponsiBid Early Fall Release

Fall update 10/19/15 NOTE: This update is only going to truly affect premium accounts since it deals directly with the new follow-up builder functionality. Here is a formal list of everything included in this update: Each step can be one of 3 things: Email, SMS (text) message, *or* a status change (we’ve been calling it “auto-flipping”) […]

date:  Oct 19, 2015 comments:  1
by:  Curt Kempton category:  Blog, Updates Read More

New Beta Release 9/22/15

Huge update to the follow-up builder (premium users) NOTE: Your account will be inaccessible between 7-8am Eastern time while we upgrade your account Here is a formal list of everything included in this update: Use as many follow-up steps as you want now! Name your follow-up steps whatever you’d like. Use text messaging as part of […]

date:  Sep 21, 2015 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Fall Update

How it works:This update is a significant improvement to ResponsiBid’s “bid-in-person” flexibility. Essentially you can now modify any bid (Commercial or Residential) to allow for any factors that need to be bid in person. You can directly make commercial changes in the call screen or within the customer profile. Also the dashboard now has really meaningful graphs that you can customize to your own preferences to help you see at a glance how things are going.

Here is a formal list of everything included in this update:

1. Commercial overrides after a bid is complete (deluxe & premium users)
2. Commercial overrides from the call screen (deluxe & premium users)
3. Bid in person factor overrides (deluxe & premium users)
4. Improved adjustment area for individual bids— Fixed price overrides. (deluxe & premium users)
5. Smoothed user interface (all users)
6. Faster bid computation (New math engine) (all users)
7. Remove area minimums, house size minimums, and trip charges easily (deluxe & premium users)
8. Improved dashboard (deluxe & premium users):
-Annual graph to show bids/closed bids
– Lead chart to show most leads
– National average comparison for close rate and top 10 performing lead sources
– National average comparison for avg ticket price and top 10 performing lead sources
– Service comparison chart to view how they are performing
9. Mobile friendly dashboard and customer profile (all users)
10. Open certain fine print areas by default (all users)
11. Various stability improvements and functionality refinements (all users)
As you can imagine, we are really excited to roll this out to all users as our Fall release and you can find all of these awesome options in your account right now!Happy ResponsiBidding!
Quick Demo Videos
Learn how to use the new commercial override feature, both within the customer profile and the call screen. This will allow you total control over commercial bids so that you can put your best foot forward when preparing proposals for different commercial applications. Also, see how you can showcase the fine print or keep it out of the way as needed by default.

See how you can now override different elements of a bid that trigger a “Bid in person” response, and how you can fine tune any bid in a really slick and nice way using the package “adjustments” feature… now including a “fixed price” override. See how you can now take off the area or house size minimums, or even the trip charges as necessary.

See the new dashboard features and why you’ll love knowing more about your business than you ever knew before… right at a glance. Understand how your performance has been over the course of the year, and then stack your lead sources up against each other. Who is bringing in the most leads? Who is bringing in the easiest to close leads? Who is bringing in the most valuable leads? Which services are making you the most money? All of these things are now viewable at a glance right on your dashboard!

date:  Sep 29, 2014 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Canadian Email Marketing Compliance

Going in to law on July 1st 2014 for our Canadian friends is a new rule, that is simply put: “You must have explicit (not implied) permission from the recipient in order to send email marketing to anyone in Canada.”
Unlike the CAN-SPAM act that allows for an “opt-out” option for customers, this new law mandates an “opt-in” system to ensure that you are marketing to people who express they want it… So we will be enabling a new feature on July 1st that you can disable if you’d like, but would highly recommend using. Here’s a video of how it works:

date:  Jun 26, 2014 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More