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How can we help you?

Choose a tab below for the contact information that will get you what you want. We are anxious to get your questions answered!

Are you the strong, independent type?

Read the documentation

See the exhaustive resource that will allow you to find out how to use virtually every single screen of ResponsiBid. There are videos, pictures, and typed help to walk you through every step. If you are on a computer (as opposed to a mobile device) there will be a table of contents off to the left to help you navigate through all of the content.

Search the Documentation

Start a Support Ticket or Bug Report

Send us an email outlining your issue and describing how to reliably reproduce it and it will automatically generate a support ticket where we will respond within 1 business day and keep you in the loop as we address it. Simply send an email: support (at) symphosize.com

Start a ticket

Are you the strong, independent type?

Read the documentation

See the exhaustive resource that will allow you to find out how to use virtually every single screen of Preburner. There are videos, pictures, and typed help to walk you through every step. If you are on a computer (as opposed to a mobile device) there will be a table of contents off to the left to help you navigate through all of the content.

Search the Documentation

Start a Support Ticket or Bug Report

Send us an email outlining your issue and describing how to reliably reproduce it and it will automatically generate a support ticket where we will respond within 1 business day and keep you in the loop as we address it. Simply send an email: support (at) symphosize.com

Start a ticket

Video Library

Login to your ResponsiBid account and go to the help area of your Preburner account to search through a comprehensive way to get help including a whole library of in-depth screenshare videos where you can see how to use the different features of Preburner and even learn other ninja tricks!

Support Library

FAQ’s

Check out the FAQ section to see if you have a common question where we already have the answer posted. If you don’t find the answer in the FAQ section, chances are you might want to use the Q& A Forum or create a ticket.

Check FAQ’s
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Give us a call:

North America:
707-968-7764

Office hours:
Monday – Friday
9am – 5pm Pacific Time

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Thanks for taking the time.

Your feedback is what gives our team the rocket fuel to keep making our products better and better for you.

Need some 1-on-1 help with an expert?

Buy our expert’s time by the hour! You can have them walk you though personally getting different aspects of your account all setup. They will share your screen with you and help you setup your ResponsiBid or Preburner system, or even just help you polish the experience. Whatever you want! ($100/hour)

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