Author Archives Curt Kempton

New Year Update 2016

Happy 2016 from ResponsiBid! We come bearing gifts! We hope you are as excited for the new year as we are! We added some new features that we know you’ll like. Here’s a quick list: New “Daily Digest” email and report. New scratch removal module. Allow customers to opt themselves into your SMS messages from […]

date:  Jan 02, 2016 comments:  0
by:  Curt Kempton category:  Blog Read More

ResponsiBid Fall Release 2015

What’s New in the ResponsiBid Fall Release for 2015? We’re really excited about the new update that we just rolled out to your account! In short:  We added 5 new modules. Christmas Lights Deck Cleaning Gutter Whitening Lawn Care and Maid Service ​​ What you’ll want to know: These modules are in a different place […]

date:  Dec 01, 2015 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

ResponsiBid Fall Beta Release

Fall update 11/24/15 We have been building 4 new modules for everyone to take advantage of, but not just that… we’ve simplified the way you interact with the modules. The 4 new modules are: Deck Cleaning Gutter Whitening Maid Service Lawn Care We are really excited to share these modules with you, but here’s the […]

date:  Nov 24, 2015 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

New ResponsiBid Early Fall Release

Fall update 10/19/15 NOTE: This update is only going to truly affect premium accounts since it deals directly with the new follow-up builder functionality. Here is a formal list of everything included in this update: Each step can be one of 3 things: Email, SMS (text) message, *or* a status change (we’ve been calling it “auto-flipping”) […]

date:  Oct 19, 2015 comments:  1
by:  Curt Kempton category:  Blog, Updates Read More

New Beta Release 9/22/15

Huge update to the follow-up builder (premium users) NOTE: Your account will be inaccessible between 7-8am Eastern time while we upgrade your account Here is a formal list of everything included in this update: Use as many follow-up steps as you want now! Name your follow-up steps whatever you’d like. Use text messaging as part of […]

date:  Sep 21, 2015 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Learn how to charge more

Lars and Curt have put together another webinar with some awesome ninja tricks on how to really create value when you present pricing. Be sure to signup to see the webinar, and don’t worry there are several dates to choose from! This month we look at the secrets behind charging more for your services and […]

date:  Mar 04, 2015 comments:  0
by:  Curt Kempton category:  Blog Read More

Get your webmaster to work!

Friends who are ninjas A lot of ResponsiBidders ask us about how to get more traffic to their website. I am not what I would consider an expert on SEO or even website development, but I know enough to be dangerous and I have a lot of friends. One of those friends is Lars Kristensen who I […]

date:  Feb 04, 2015 comments:  0
by:  Curt Kempton category:  Blog Read More

Fall Update

How it works:This update is a significant improvement to ResponsiBid’s “bid-in-person” flexibility. Essentially you can now modify any bid (Commercial or Residential) to allow for any factors that need to be bid in person. You can directly make commercial changes in the call screen or within the customer profile. Also the dashboard now has really meaningful graphs that you can customize to your own preferences to help you see at a glance how things are going.

Here is a formal list of everything included in this update:

1. Commercial overrides after a bid is complete (deluxe & premium users)
2. Commercial overrides from the call screen (deluxe & premium users)
3. Bid in person factor overrides (deluxe & premium users)
4. Improved adjustment area for individual bids— Fixed price overrides. (deluxe & premium users)
5. Smoothed user interface (all users)
6. Faster bid computation (New math engine) (all users)
7. Remove area minimums, house size minimums, and trip charges easily (deluxe & premium users)
8. Improved dashboard (deluxe & premium users):
-Annual graph to show bids/closed bids
– Lead chart to show most leads
– National average comparison for close rate and top 10 performing lead sources
– National average comparison for avg ticket price and top 10 performing lead sources
– Service comparison chart to view how they are performing
9. Mobile friendly dashboard and customer profile (all users)
10. Open certain fine print areas by default (all users)
11. Various stability improvements and functionality refinements (all users)
As you can imagine, we are really excited to roll this out to all users as our Fall release and you can find all of these awesome options in your account right now!Happy ResponsiBidding!
Quick Demo Videos
Learn how to use the new commercial override feature, both within the customer profile and the call screen. This will allow you total control over commercial bids so that you can put your best foot forward when preparing proposals for different commercial applications. Also, see how you can showcase the fine print or keep it out of the way as needed by default.

See how you can now override different elements of a bid that trigger a “Bid in person” response, and how you can fine tune any bid in a really slick and nice way using the package “adjustments” feature… now including a “fixed price” override. See how you can now take off the area or house size minimums, or even the trip charges as necessary.

See the new dashboard features and why you’ll love knowing more about your business than you ever knew before… right at a glance. Understand how your performance has been over the course of the year, and then stack your lead sources up against each other. Who is bringing in the most leads? Who is bringing in the easiest to close leads? Who is bringing in the most valuable leads? Which services are making you the most money? All of these things are now viewable at a glance right on your dashboard!

date:  Sep 29, 2014 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Canadian Email Marketing Compliance

Going in to law on July 1st 2014 for our Canadian friends is a new rule, that is simply put: “You must have explicit (not implied) permission from the recipient in order to send email marketing to anyone in Canada.”
Unlike the CAN-SPAM act that allows for an “opt-out” option for customers, this new law mandates an “opt-in” system to ensure that you are marketing to people who express they want it… So we will be enabling a new feature on July 1st that you can disable if you’d like, but would highly recommend using. Here’s a video of how it works:

date:  Jun 26, 2014 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More

Pricing on your website

Why should I share my pricing on my website? What if my competitors snoop on my website and see what I’m charging?

We’ve gotten that question quite a few times over the last several years, so I wanted to take a few minutes and share some thoughts on that topic.

1. No one can get a quote without giving you their information. Your competitors won’t be able to see your prices, unless they are willing to fill in the form and give you their name, address, phone number and email.

2. If someone gives dummy information, you can “blacklist them.” If you think someone is just messing with you, ResponsiBid has the capability to block that person or IP address from getting anymore quotes.

3. The proposals ResponsiBid generates don’t focus primarily on cost. They sell value. The proposals are really compelling (and totally customizable) so the bid that’s presented is value based (just like you’d give in person), and not cost-centric. So if you have a prospect who is looking to compare prices, the ResponsiBid proposal sells your value, keeping them from comparing you to your competition.

4. The proposals use the same techniques used by some of the worlds foremost authorities on selling. For example, they use: good, better, best pricing— price anchoring— and unique selling propositions to maximize your ability to close more sales and at higher prices. Basically, when you give the customer 3 options, there’s a higher chance they pick one of your options. Win, win, win.

5. Automated follow-up keeps you from becoming a commodity. The automated follow-up emails to your customers ensure that even if you get too busy to call everyone back, you are still looking like a superhero by never forgetting to send an email that you said you would. This keeps your value high, and keeps you from being price shopped as much.

Are you ready to stop being a commodity, and start selling your real value to your customers? Have you ever had a competitor call you and try to get pricing information from you? Once you start to see yourself as offering unique value to your customers, you’ll find that more and more, it doesn’t really matter what “the other guy” charges. Doesn’t that sound awesome?

date:  Jun 25, 2014 comments:  0
by:  Curt Kempton category:  Blog, Updates Read More